This Privacy Policy discloses the privacy practices for BonTech Home Services, LLC and applies to information collected through our website at https://bontechomeservices.com, our online forms, and our advertising channels including Google Ads.

By using our website or submitting your information through any of our forms or ads, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including but not limited to:

Name
Phone number
Email address
Service address or general location
Appliance type and service request details
Preferred appointment times

This information may be submitted through our website contact forms, booking forms, Google Ads lead forms, SMS opt-in, or direct communication with our team.

We may also automatically collect certain technical data when you visit our website, including your IP address, browser type, device type, pages visited, and referring URLs. This data is collected through cookies and similar tracking technologies (see Section 5 below).

2. How We Use Your Information

We use the information we collect to:

Respond to your service requests and schedule appointments
Communicate with you about your appointment, service status, or follow-up needs
Send you appointment reminders and feedback requests via SMS and email
Send occasional promotional communications about our services (you may opt out at any time)
Improve our website, advertising, and service offerings
Comply with legal obligations

3. Information Sharing and Third-Party Service Providers

We do not sell your personal information. We may share your information with trusted third-party service providers solely for the purpose of operating our business and fulfilling your service requests. These providers include:

GoHighLevel / Lead Connector – Our CRM and SMS communication platform used to manage leads, schedule appointments, and send service-related messages.
Google LLC – We use Google Ads for online advertising and Google Analytics for website performance measurement. When you submit a lead form through a Google Ads lead form asset, your information is processed by Google before being delivered to us. Google’s handling of that data is governed by Google’s Privacy Policy.
Parts Suppliers and Manufacturers – In limited cases, we may share your appliance or service information with suppliers to source parts needed for your repair.

All third-party providers are required to handle your information securely and only for the purposes for which it was shared. We do not authorize them to use your data for their own marketing purposes.

4. Google Advertising and Remarketing

We use Google Ads to advertise BonTech Home Services online. As part of this advertising activity:

Google, as a third-party advertising vendor, may use cookies and similar technologies to serve our ads to you across websites and apps based on your prior visits to our website or searches related to our services.
We may use Google’s remarketing and “similar audiences” features to show relevant ads to people who have previously visited our site or who share similar browsing characteristics.
Google Ads conversion tracking may be used to measure the effectiveness of our ads (for example, when a form submission or phone call results from an ad click).
Google may show our ads on third-party websites across the Google Display Network, YouTube, and other Google-owned and partner properties.

You can opt out of Google’s personalized advertising at any time by visiting Google Ads Settings or by using the NAI opt-out tool.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and support our advertising efforts. Cookies are small data files stored on your browser or device.

We use the following types of cookies:

Essential Cookies – Required for the website to function properly.
Analytics Cookies – We use Google Analytics (GA4) to understand how visitors use our site. This data is aggregated and anonymized where possible. Opt out of Google Analytics.
Advertising Cookies – Placed by Google Ads to track conversions and enable remarketing as described in Section 4.

You can control cookies through your browser settings. Disabling cookies may limit some functionality of our website. For more information about managing cookies, visit allaboutcookies.org.

6. SMS Messaging (Text Messages)

By providing your mobile phone number to BonTech Home Services, LLC, you consent to receive automated appointment reminders and occasional service-related or marketing messages via SMS.

You may cancel SMS messages at any time by replying STOP to any message. We will confirm your opt-out via SMS.
To rejoin, sign up again through our website or contact us directly.
For help, reply HELP or contact us at (559) 844-7762.
Message and data rates may apply. Contact your wireless carrier for details.
Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses SSL encryption (HTTPS) to secure data transmitted between your browser and our servers. Access to personal data is restricted to employees and contractors who require it to perform their job functions.

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. In general, lead and customer data is retained for up to 24 months following your last interaction with us, after which it is deleted or anonymized. You may request earlier deletion at any time (see Section 9).

9. Your Rights and Choices

You may contact us at any time to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Opt out of marketing communications
Express any concerns about our data practices

To submit a request, contact us at support@bontechomeservices.com or call (559) 844-7762.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know – You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete – You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Non-Discrimination – We will not discriminate against you for exercising your CCPA rights.
Right to Opt Out of Sale – We do not sell personal information. However, if this practice changes, we will update this policy and provide an opt-out mechanism.

To exercise your California privacy rights, contact us at support@bontechomeservices.com. We will respond to verified requests within 45 days.

11. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will promptly delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site before submitting personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

BonTech Home Services, LLC
Clovis & Fresno, CA
Email: support@bontechomeservices.com
Phone: (559) 844-7762

Last Updated: May 1, 2025